Integrations

Your CRM. Your phone system.

RingCentral and Crelate are live today. Other CRMs and phone systems are connected for each customer during setup.

Illustration of two spheres joined by a line that ends in a quotation mark and text lines
Live today

RingCentral and Crelate are live today.

RingCentral is the phone system. Crelate is the CRM. Nothing else is live today.

Phone system

RingCentral

Recorded screens are picked up every 10 minutes. No bot joins the call. There is no upload step.

Live
CRM

Crelate

Nothing is written until a person approves each field on a side-by-side comparison.

Live
RingCentral Live Crelate Live Deepgram Service Anthropic Claude Service Slack Service Email Service Your CRM & phone At setup
Phone system

Picked up from RingCentral. No bot on the call.

Recorded screens are picked up every 10 minutes. No bot joins the call. Calls under 60 seconds and internal calls recognized by staff name or staff phone line are skipped. Tokens are stored encrypted (AES-256-GCM) and refreshed automatically.

Crelate today

Exactly what approval writes into Crelate.

Approval can write selected contact fields, a structured Screen or Call Note activity, the transcript, and a Check References activity into Crelate. The employer must be a confirmed Crelate company. A second simultaneous approval is blocked.

Services we use

Services behind the workflow.

These run the pipeline. They are not integrations a customer chooses.

Transcription

Deepgram

Speaker-separated transcripts, filler kept, spoken numbers as digits, names and trade vocabulary.

Reading and grading

Anthropic Claude

Calls are read and graded by Anthropic Claude. Fields from the transcript, then 13 discovery topics.

Spend warnings

Slack

Warns at 75, 90, and 100 percent of the cap.

Coaching

Email

Sends the coaching email after grading.

Connected at setup

Your other systems, connected for your firm.

Bullhorn, Loxo, any CRM with an open API, and other VoIP phone systems are connected for each customer during setup. Every customer gets their own install. They are not live today.

Your CRM and phone system.

RingCentral and Crelate are live today. Other systems are connected for each customer during setup.